Last Updated: 25 March 2025

At LimoAirport24.com, we are committed to providing high-quality, reliable, and safe transportation services. Our policies ensure transparency, security, and a seamless experience for our customers. By using our services, you agree to adhere to these policies.

1. General Policy

• LimoAirport24.com operates a luxury transportation service with a focus on punctuality, professionalism, and customer satisfaction.

• All bookings and transactions must comply with local and national regulations governing transportation services.

• Customers are expected to provide accurate information during bookings and follow all terms of service.
   

2. Booking Policy

• Customers must book at least 2 hours and 10 minutes in advance through our website or call for immediate bookings.

• Online bookings from 1 AM - 4 AM will show pricing but require a call to book instead of direct payment.

• A confirmation email or SMS will be sent after booking. If you don’t see it in your inbox, check the spam folder.

• Admin can cancel a ride, but the customer must call to cancel a booking.
   

3. No-Show Policy

• If a customer does not show up within 1 hour post-flight landing and does not contact us, the ride will be canceled with no refund.

• If a customer books a ride at a specific time, we will wait 1 hour. If the customer does not contact us, the ride will be canceled with no refund.
   

4. Pricing and Payment Policy

• Base pricing depends on distance, vehicle type, peak hours, and additional services.

• Waiting charges: $1 per minute. If a customer arrives late, waiting charges will apply accordingly.

• Meet & Greet service: $50 (OPTIONAL).

• Child seat and booster seat: $25 each.

• Tip/Gratuity: Default 15% but can be adjusted or set to a custom amount.

• Customers must choose all extras (child seats, meet & greet, waiting time) during booking.

• Payments can be made via PayPal, Credit Card, or MasterCard. If paying in cash, a payment link will be sent after the ride.
   

5. Cancellation and Refund Policy

Customer Cancellations:

• Before 2 hours: Full refund.

• Within 2 hours: No refund.

• If the driver arrives and the customer cancels: No refund.

• Refunds will be processed within 24-48 business hours to the original payment method.
   

Cancellation by LimoAirport24.com:

• If we cancel a booking due to unforeseen circumstances, a full refund or reschedule option will be provided.

• If a cancellation occurs due to customer policy violations, no refund will be given.
   

6. Service and Safety Policy

Customer Responsibilities:

• Customers must be ready at the pickup location on time.

• Seatbelts must be worn at all times.

• Engaging in illegal, disruptive, or unsafe activities in the vehicle is prohibited.

• Any damage caused by the customer will be charged accordingly.
   

Driver Responsibilities:

• All drivers are licensed, trained, and background-checked.

• Drivers will follow all traffic laws and prioritize passenger safety.

• If a driver feels unsafe due to passenger behavior, they may end the ride immediately.
   

7. Vehicle Policy

• All vehicles are regularly maintained and cleaned for customer comfort.

• Smoking, alcohol, and illegal substances are strictly prohibited inside the vehicle.

• Booking radius:

  • Inside Chicago to outside (within 100 miles): Can be booked online.

  • Outside Chicago to inside: Requires a phone call to book.
     

8. Refund Processing

• Refunds will be processed within 2-3 business days and returned to the original payment method.
   

9. Complaint and Dispute Resolution Policy

• Complaints must be reported within 7 days of the ride.

• We will review and respond to complaints within 5 business days.

• Disputes will be resolved through arbitration or legal proceedings per applicable laws.
   

10. Privacy and Data Protection Policy

• We collect personal data only for service purposes.

• Customer data is never shared with third parties unless required by law.

• Secure payment processing is used to protect transactions.

• Customers can request deletion of personal data by contacting support.
   

11. Cookies Policy

• LimoAirport24.com uses cookies to enhance your experience, analyze site performance, and provide personalized services. By using our website, you agree to our use of cookies as outlined below.
  
  1. What Are Cookies?

• Cookies are small text files stored on your device when you visit a website. They help improve functionality, remember preferences, and enable secure transactions.
  
  2. Types of Cookies We Use

• Essential Cookies – Necessary for website operation (e.g., booking process, secure transactions).

• Performance Cookies – Help analyze user behavior to improve navigation and content.

• Functional Cookies – Store user preferences like language selection.

• Marketing Cookies – Used for personalized advertising and remarketing campaigns.
  
  3. Managing Cookies

• You can manage or disable cookies through your browser settings. However, disabling essential cookies may impact site functionality.
  
  4. Third-Party Cookies

• We may use third-party services (such as analytics and payment processors) that set cookies to enhance security and user experience.

• For more details on how we handle data, please review our Privacy Policy.
   

12. Force Majeure Policy

• LimoAirport24.com is not responsible for delays or cancellations due to natural disasters, extreme weather, strikes, or government actions.

• We will attempt to reschedule rides or provide refunds where applicable.
   

13. Governing Law

• These policies are governed by the laws of Illinois, USA.

• Legal disputes will be handled in the courts of Chicago, Illinois.
   

14. Amendments to the Policy

• LimoAirport24.com reserves the right to update these policies at any time.

• Major policy changes will be communicated via email or website announcements.
   

15. Contact Information
For Enquiries, bookings, or support, reach out to us anytime:
LimoAirport24.com Support Team
📧 limoairport24@gmail.com
📞 +1 (312) 802‑3934
📍 647 Rose Lane, Bartlett, 60103, Illinois, USA

By using our services, you acknowledge that you have read, understood, and agreed to these policies.

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LimoAirport24’s Arbitration Agreement means:

No Lawsuits – Any disputes with LimoAirport24 must be resolved through binding arbitration, not in court. This means you waive your right to a jury trial.

No Class Actions – You cannot join or participate in class, collective, coordinated, consolidated, or mass actions against LimoAirport24. All claims must be brought individually.

Mass Action Restrictions – If a law firm or group of firms files 50 or more similar claims within 180 days, they will be treated as a “Mass Action” and handled separately.

Limited Opt-Out Option – If an arbitrator or LimoAirport24 determines that a claim violates the Mass Action Waiver, you will have 30 days to opt out of arbitration and proceed in court.

Final & Binding Decisions – Arbitration rulings are final and enforceable, meaning there is no appeal or further legal action in court.

Bottom line: Any disputes with LimoAirport24 must be settled individually through arbitration, not through lawsuits or group claims in court.



This policy explains how disputes will be handled between you and LimoAirport24. Instead of going to court, most disagreements must be settled through arbitration, which is a private process similar to a court case but usually faster and less expensive.

Here are the key points:

Mass Disputes: If many people file similar claims at the same time, a special decision-maker (called a "Special Master") will first check if all claims are valid before they move forward. Claims will be grouped into batches of 100 and handled one batch at a time.

Who Decides What: Arbitrators (neutral decision-makers) have full authority to decide if this agreement is valid and enforceable. However, courts (not arbitrators) will handle any disputes about whether mass or group actions are allowed.

Who is Covered: This arbitration rule applies to you, your family members, and anyone making a claim related to your use of LimoAirport24’s services.

Exceptions: Some claims can still go to court, like small claims cases, sexual assault/harassment claims, and cases about intellectual property (like copyrights or trademarks).

Before Filing a Case: Before starting arbitration, both sides must first try to resolve the issue by talking it out in a phone or video call.

Where Arbitration Happens: If you live in the U.S., arbitration will take place in your county. If you're outside the U.S., it will happen where the dispute took place.

Legal Costs: The arbitration fees are generally shared, but if you have a low income, you may qualify for a fee waiver.

Final Decisions: Once an arbitrator makes a decision, it is binding (final) and cannot be challenged in court, except in very limited cases.


You may not authorize third-parties to use your Account, and you may not allow persons under the age of 18 to use the Services unless they are accompanied by you or an adult. However, we may offer parents and guardians the ability to create Accounts for their children. If you are a parent or legal guardian, and you allow your child to use the Services